Terms of Business
GUARANTEE OF AUTHENTICITY
All stamps are offered & Supplied as genuine and as described. Any stamps which do not meet this requirement may be returned for replacement or refund. We have traded on this basis for over 40 years.
All stamp images in the Great Britain Stamps by Reign section are for illustration purposes only, the generic stamp images have a 'copyright watermark', a mint stamp may be shown as a default image to cover all conditions listed. The condition of stamps we supply will be as specified on the order. Where a stamp is not illustrated but shows as 'in stock' this means we can likely source an example at around the listed price.
All stock listed is subject to availability. We will advise if any items ordered are out of stock. We will also advise if out of stock and if expected along with an expected delivery date. Due to the number of products Lighthouse manufacture, it is not possible to keep them all in stock, please allow up to 30+ days for dispatch, you'll receive an email once shipped.
We reserve the right to refuse orders of multiple single stamp issues if it leaves us with insufficient stock to make up complete sets. Or multiple complete sets which leaves us unable to make up year sets.
Stamps and accessories are offered for sale as listed (errors & omissions excepted). We reserve the right to alter prices without notice such as when market prices change demand where applicable or for other. The customer will be contacted if any market price causes a higher price than shown on this site.
All sensitive consumer data collected on this site is used only for the purpose of completing the transaction. Transaction information is transmitted to our payment partner Sage Pay using 128 bit SSL encryption. You can also pay by PayPal.
If you need to make an enquiry about the progress of your order you can contact us via email at firstname.lastname@example.org or by telephoning 01722 412100 (normal "distance" call rate) quoting the order reference number given on your confirmation Email. Our offices are manned from 9am-5pm Monday to Friday. Emails left outside these hours will be dealt with next working day.
Please allow up to (UK) 28 days for delivery during busy times. However our average dispatch time is within 7 working days. All delivery charges are for standard delivery service either via Royal Mail or a courier / parcel service. All orders are covered by insurance. A certificate of dispatch is obtained for all orders. Some orders may require a signature upon delivery. The same dispatch policy applies for goods ordered by customers outside the UK. Delivery times are however subject to the efficiency of the postal service through which countries the goods travel.
Where payment has been received by cheque or Postal Order and we are unable to complete the order in full we will issue a credit note or refund for the difference between total goods sent and amount on cheque or postal order. A credit note issued under these circumstances can be exchanged for a refund by cheque at any time - We will pay all mailing costs (both ways). Goods can be returned if they are faulty or fail to meet the description shown. In this situation carriage will be refunded. The customer has the right to cancel their order or return goods in original condition at any time up to 14 days after receiving them. If this is done after goods have been dispatched, the customer may have to pay for the cost of returning the goods. In the case of all returns the customer must ensure that they are adequately packaged and insured and must obtain proof of posting. In all cases refunds will by made by the same method that original payment was made. Refund will always be made within 30 days. As a consumer, you automatically get a 14 day cooling off period when you buy something that you haven't seen in person, unless the item is made to your personal specification (ie custom made or made to measure). Your cancellation period commences as soon as your order is received either at your own address or an alternative address specified by you. There does not need to be anything wrong with the item in order for you to cancel your order and receive a full refund. It just means that you have changed your mind and no longer wants this item. If you order consists of multiple goods, the 14 day cooling off period runs from when you received the last of the batch. Once you have informed us that you wish to cancel your order, you have a further 14 days in which to arrange for the goods to be returned to our premises at:
(Dauwalders Returns, 42 Fisherton Street, Salisbury, SP2 7RB).
FAULTY OR INCORRECTLY SUPPLIED GOODS
Items we supply are required to comply with the contract. You should check all products that you have received against your order. If any goods that you have received are faulty or damaged or not as stated in your order, then we request that you contact us as soon as possible with an outline of your complaint (either by telephone or email). You must then return the item(s) to our premises as soon as possible.
Once an inspection/examination and inspection of your returned goods has been carried out by us, we will contact you again regarding our decision.
If returned goods (on inspection/investigation and examination by us bear no obvious signs of misuse and do not comply with the contract (or are faulty, mis-described or not fit for the particular purpose for which they were bought) then we will endeavour to resolve your complaint in line with your consumers rights as follows:
Within 30 days of receipt of the goods, you will be offered the choice of a replacement or a full refund;
From 30 days after receipt of the goods and up to the first 6 months, we will arrange for a replacement of goods and if this does not work, a refund.
Once you agree to return the goods to us we will bear the postage or return costs of the faulty or damaged goods, providing there is no obvious signs of damage by you, the consumer.
If after the first 6 months from the date at which the goods came into your possession, a fault with the goods you have purchases has come to light, you may (on our inspection, examination and investigation of this fault) be offered a partial refund or replacement. Full information and advice regarding your consumer rights are available in the UK from your local Citizens Advice Bureau or your local authority trading standards service.
If and where import duties and or local purchases, VAT or other taxes are applicable, the customer has full responsibility for meeting these demands.
United Kingdom VAT is included in all transactions and quoted where applicable.
Shipping costs are automatically calculated online - the quoted price is only a guide and may differ to actual cost of shipping by the carrier, we reserve the right to request any additional charge or offer a full refund.
Occasionally things do go wrong & on the rare instances that they do Dauwalders want to ensure that the problem is rectified to the customers full satisfaction. If you do have reason to complain either email us at email@example.com or by telephoning 01722 412100 where our staff will be happy to assist.